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9-1-1 is about providing the public with one simple easy to remember number to use in emergency situations. 

Van Wert County has been online with 9-1-1 since 1995 and Phase 2 compliant since spring 2006.

All of Van Wert County is covered by 9-1-1

For more information on 911, contact Kim Brandt, Coordinator at 419 238-3866 or Email 

          When to Call 911
Call 9-1-1 to report any emergency - Police, Fire or Medical.  

If you need help immediately call 9-1-1. 

Here are just a few examples

  • Car Wreck
  • Someone is choking on their food
  • Fire of any type, house, woods, car
  • If you see a crime in progress
  • Dangerous situation such as a gas leak
  • Power line down
  • Someone is drowning 
  • Someone is hurt or bleeding or having trouble breathing
  • Severe weather such as to report tornado sighting

What we need to know

All you have to do is answer our questions. Stay on the phone and answer the Dispatcher’s questions as calmly as you can. 

You will asked the following:

  • The location of the problem. If you do not know the address, be prepared to give directions or describe your location.
  • The type of problem
  • Tell us in plain language what is happening
  • Details about the problem.
  • The dispatcher is trained to get information while the emergency units are responding.

Emergency Medical Dispatching

EMD dispatchers who have received specialized training can provide information to a caller that often improves the outcome of an emergency. EMDs can tell someone how to perform CPR or try to clear a blocked air-way. Often the instructions given are much less dramatic, such as controlling bleeding or general first aid. Not all 9-1-1 Centers provide EMD, Van Wert County is very proud to be among those that provide this life saving service. 

What can I do?

You and the dispatcher can make a real difference while the emergency units are on the way. The dispatcher will give you directions so you can help with.

  • CPR
  • Rescue Breathing
  • Childbirth
  • Choking (Heimlich maneuver)
  • Control bleeding
  • Other first aid

 

          When NOT to Call 911
Do not call 9-1-1 if the problem is not an emergency. 

Look up the non-emergency number for the appropriate agency in the phone book.   If you call 9-1-1 for a non-emergency situation someone with a real emergency might have a delay in receiving help. 

Some Examples of When Not to Call 9-1-1

  • Loud party or music
  • Barking dogs or cats up a tree
  • To ask directions
  • To report power outage 
  • To ask for a police report
  • To check for severe weather
          How 911 Works
Van Wert County is served by an Enhanced 9-1-1 system. The name address and phone number of the telephone used to dial 9-1-1 is displayed on a computer screen at the 9-1-1 center if a traditional wired telephone was used to make the call.

Cell phones display your location subject to exceptions. Cell phones are not as precise as a traditional phone. You should be prepared to give your location and surroundings if you call 9-1-1 from a cell phone.

VoIP phone service varies depending on your service provider. Please read the fine print from your provider about 9-1-1 and visit
www.911voip.org to learn more.

Combining location information with questions asked of the caller, the call-taker determines which emergency agency or agencies should respond to the scene. The departments are then notified to respond by the dispatcher. 

There are two Public Safety Answering Points - 
One at the Sheriff’s Office responsible for all calls landline and cell phone originating in the county
The 2nd PSAP is at the Van Wert Police Department

They answer all landline and cell phone calls originating in the city

Each PSAP is capable of backing up the other PSAP in the event of overflow calls of if one PSAP is down for any reason. If both answering points are unavailable in the County 9-1-1 calls will forward to Allen County Ohio

          911 Line Charge Info
Van Wert County 9-1-1 is funded by a surcharge on telephone service. The citizens voted to pay a surcharge on the landline telephone of 50 cents per month. 

Ohio enacted legislation to charge 28 cents per cell phone to help cover expenses in providing 9-1-1 service to cell phone users. This legislation will sunset in 2012.

The landline money is collected by the respective telephone company and forwarded to the County Coordinator. From this money we pay for equipment and maintenance of equipment.

The wireless money is collected by the respective cell phone company and forwarded to the state 9-1-1 coordinator. The state coordinator oversees disbursements of this fund.

Additional information may be found in the following PDF documents

ORC Information

Commissioners Resolution

Certification

Notice Of Election Ads

          911 Review Board
Chairman
Chief Dwight Sheets
Coordinator
Kim Brandt 
Board Members 

Sheriff Thomas M. Riggenbach - Van Wert County Sheriff’s Office 
Chief Joel Hammond - Van Wert City Police
Chief Jim Steele - Van Wert Fire Department 
Larry Clouse - Citizens of the County
Chief King - County Fire Association
Rick Spoor - Citizens of Van Wert 
Chief Sheets - Van Wert County Fire Chiefs
Dr. Mark Sniadanko - EMS 
Rick McCoy - EMA 
Lt. Leslie Brode - Ohio State Highway Patrol
Kent Rolsten - Township Trustees

 
 

Copyright © 2014
Van Wert County Sheriff's Office
113 N. Market Street
Van Wert, OH 45891

Phone
Non Emergency   (419) 238-3866
Emergency   911
Email the Sheriff's Office

VanWertCountySheriff.com

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